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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Ticket Info &
Payment Plans

Ticket & Order Info

  • All ages are welcome
    • VIP & Leyanda Tickets are 21+ access only
    • Children 5 and under do not require a ticket (but must be accompanied by a ticketed adult)
  • Your ticket is a single wristband worn both days
  • Wristbands are void if tampered with or removed
  • Wristband registration required
  • Show will take place rain or shine
  • Lineup and set times are subject to change without notice
  • All sales are final - no refunds
  • There is an 8 ticket limit
  • No re-entry
  • The name on the original order cannot be changed

Manage Your Tickets / FanAccount

Our ticketing platform is powered by AXS. Create a Vibra Urbana FanAccount or update your current AXS information here. For order questions/help, please contact AXS order support.

Once you’ve purchased your tickets, you can manage your order via FanAccount. To access Fan Account login here. Within FanAccount, you can do things like:

  • View order details
  • View payment plan and payment schedule
  • View special offers and upgrades
Vibra silver dot icon

Payment Plans

Need a little more time to pay for your tickets? Choose Klarna at checkout to explore payment schedules and pay for your order over time.


  • Easy autopay payment schedules to choose from.
  • Split your purchase into installments over time.
  • You may pay in full if you do not want to use the payment plan.
  • You must select the payment plan during the checkout process. If you miss this, you’ll be charged in full. There will be no account adjustments.
  • Available now!

What is Klarna?

Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com

If you meet the requirements below and your cart is eligible, you can select Klarna at checkout. To sign up, you’ll need:

  • A U.S.-issued debit or credit card,
  • To be 18 years of age or over,
  • A SMS-capable phone number and
  • A U.S. residential address. 

You can opt to pay with Klarna by following these steps:

  1. Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
  2. Select Klarna at the checkout to pay for your purchase.
  3. View and select your preferred Klarna payment option.
  4. Once you've finished your selections through Klarna be sure to go back to the AXS tab to complete your purchase.
  5. You can manage your orders and payments in the Klarna app.

$49 DEPOSIT PAYMENT PLAN - No Longer Available. Offer ended 10/31/23

Pay just a $49 deposit at time of checkout, then divide the remaining balance over 4 equal bi-weekly payments due the 1st and 15th of every month.

5 payments total. Available for orders above $159 and below $1,200 while supplies last.

$49.99 DEPOSIT Payment Plan Info

  • Payment Plans are available for all orders above $159 and below $1,200 while supplies last!
  • Only $2 fee per installment for the payment plan.
  • You may pay in full if you do not want to use the payment plan.
  • You must select the payment plan during the checkout process. If you miss this, you’ll be charged in full. There will be no account adjustments.
  • Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
  • Automated payments may take up to 72 hours to process.
  • No refunds, cancellations or exchanges.
  • If your payment is declined, you will have a 10-day grace period to pay.
  • If payment is not received by the 10th day after the initial charge is run, your order may be canceled at any time.
  • Defaulted payment plan orders will receive a credit of all funds paid that can be used towards future Vibra Urbana purchases.
  • Credit expires 12 months from issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.
  • Your order will not ship unless it has been paid in full

Shipping Info

  • Make sure to input a valid shipping address at time of purchase
  • Orders placed separately are shipped separately
  • Packaging is not considered part of the order and condition of packaging is not guaranteed
  • There is an $8 domestic shipping fee for all GA, GA+ and VIP purchases, and $20 domestic shipping fee for Leyenda purchases. Add $25 for international orders
  • Shipping fee is the same for wristband orders being picked up at will call
  • Wristband shipping will begin in early 2024 and may take a few weeks to complete - please be patient
  • Wristbands will ship via UPS Mail Innovations
  • Orders will not be re-shipped or shipped twice under any circumstances - no exceptions
  • Orders that are unable to be delivered or shipped due to any circumstances whatsoever (lost, stolen, errors, forgot something, dog scared the postman, stuck in limbo, not shipped, returned to sender, etc.) will be required to be picked up at Will Call by the original purchaser
  • A tracking number will be emailed to you when your order is packed. Please also check your spam folder. Vibra Urbana and AXS are not responsible for failed / blocked / misdelivered / bounced email delivery